Privacy Policy

1. Controller of Personal Data
2. The controller of personal data on the website www.fisherstep.com is Turbo Tehing OÜ (registry code 12821914), located at Linnuka tee 2, Liivamäe, 74207, Harjumaa, Estonia. Phone: +372 56826456, Email: turbotehing@gmail.com.
3. Processed Personal Data
4. The following personal data may be processed:

• Name, phone number, and email address
• Delivery address
• Bank account number
• Information about purchased goods/services and payment (purchase history)
• Customer support information

1. Purpose of Processing
2. Personal data is used for managing customer orders and delivering goods.
3. Purchase history (date, item, quantity, customer data) is used to compile sales reports and analyze customer preferences.
4. Bank account details are used for processing refunds.
5. Contact details (email, phone number, name) are used for resolving issues related to the provision of goods and services (customer support).
6. The IP address or other network identifiers are used for providing the online store service and generating website usage statistics.
7. Legal Basis
8. Processing of personal data is carried out for the purpose of fulfilling a contract with the customer.
9. Processing is also necessary for complying with legal obligations (e.g., accounting and consumer dispute resolution).
10. Recipients of Personal Data
11. Personal data may be shared with:

• Customer support for managing purchases and resolving issues
• Transport service providers (name, phone number, email, and delivery address if required)
• Accounting service providers (if used)
• IT service providers to ensure the functionality and hosting of the online store

1. Data Security and Access
2. Personal data is stored on servers of tilda.cc, that processes and stores data associated with EU citizens within EU borders according to the GDPR requirements. Data may also be transferred to countries approved by the European Commission or to U.S. companies certified under the Privacy Shield framework.
3. Employees of the online store can access personal data to resolve technical or customer service issues.
4. The online store uses appropriate physical, organizational, and IT security measures to protect data against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.
5. Authorized processors (e.g., transport and hosting providers) operate under written agreements and are required to ensure proper data protection.
6. Access and Correction
7. Customers can access and correct their personal data via their user account on the website.
8. Withdrawal of Consent
9. If personal data is processed based on consent, the customer may withdraw consent at any time by contacting customer support via email.
10. Data Retention
11. Upon closure of a user account, personal data will be deleted unless retention is required for accounting or legal purposes.
12. If a dispute arises, data will be stored until the claim is resolved or the legal limitation period expires.
13. Accounting records are retained for seven years.
14. Right to Erasure
15. To request the deletion of personal data, please email customer support. Requests will be handled within one month, and a deletion timeframe will be provided.
16. Right to Data Portability
17. Requests for data portability can be submitted via email. We will respond within one month after verifying the requester’s identity and will provide the relevant data.
18. Direct Marketing
19. We use your email and phone number to send marketing messages if you have given consent.
20. You can opt out by clicking the unsubscribe link in marketing emails or by contacting customer support.
21. You may object to the processing of your data for direct marketing at any time, including profiling related to direct marketing.
22. Dispute Resolution
23. Disputes regarding the processing of personal data can be resolved by contacting our customer support at turbotehing@gmail.com.